PRIVACY POLICY

Last updated: September 1, 2026

1. Who we are

Envie Atelier ("Envie," "we," "us," "our") is a bespoke tailoring, alterations, and personal styling atelier based in Curaçao, serving clients worldwide both in person and virtually.

The Envie Atelier website is owned and operated by Now & Beyond, which is the data controller responsible for the personal data collected through this website and our services.

  • Business name: Now & Beyond (operating as Envie Atelier)

  • Address: Kaya Grote Berg JJ 8 D, Curaçao

  • Email: info@envieatelier.com

  • WhatsApp: +599 9564 2024

This policy explains what personal information we collect through envieatelier.com and our services, and how we use, share, and protect it.

2. Information we collect

We keep the personal information we collect deliberately limited:

  • Contact details — your name, email address, and phone number (including WhatsApp), which you provide when you contact us, submit a private inquiry, or book an appointment. We collect this solely for communication purposes: to respond to you, confirm and manage appointments, and coordinate your order or commission.

  • Appointment and order details — the service you're booking, your appointment date and time, and any notes connected to your commission or order, linked to your name and contact details.

  • Shipping address — collected only if you purchase a ready-to-wear item for delivery, so we can send your order.

  • Website usage data — technical data such as IP address, browser type, and pages visited, collected automatically through cookies and analytics tools when you browse our website.

We do not collect or store your payment or banking details. Local (in-Curaçao) payments are settled directly through your own bank. Online payments are processed securely and directly through Stripe — Envie Atelier and Now & Beyond never see or store your card or account details.

3. How we use this information

We use your information to:

  • Respond to your inquiries and communicate with you about your order or appointment

  • Schedule, confirm, and remind you of appointments

  • Deliver your bespoke garment, alteration, or personal styling service

  • Fulfill and ship ready-to-wear orders

  • Comply with tax, accounting, and legal obligations

  • Send marketing communications, but only if you've opted in — you can unsubscribe at any time

4. Who we share it with

We share information only where necessary to provide our services:

  • Stripe, to process online payments directly and securely

  • Our booking and calendar provider (including Google Calendar) to manage appointments

  • Shipping carriers, for ready-to-wear order fulfillment

  • Website hosting and email service providers

  • WhatsApp, for messages you choose to send us through that channel

  • Analytics providers (Google Analytics), in aggregated or pseudonymized form where possible

We do not sell your information, and we do not share it with third parties for their own independent marketing purposes.

5. International clients and data transfers

Because we serve clients worldwide, your information may be processed in countries other than your own — for example, by Stripe or cloud service providers based outside Curaçao. We take reasonable steps to keep your information secure wherever it is processed.

6. Data retention

We retain your information for as long as needed to communicate with you and maintain order records, and as required for tax and legal record-keeping (typically [X years] after your last order). You may request earlier deletion, subject to our legal obligations to retain certain records.

7. Your rights

Depending on where you're located, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent (e.g., for marketing) at any time

Visitors in the European Union and the Netherlands have these rights under the General Data Protection Regulation (GDPR). To exercise any of these rights, contact Now & Beyond at info@envieatelier.com.

8. Cookies

Our website uses cookies for essential site functionality and, with your consent, for analytics (Google Analytics). You can manage your cookie preferences through the consent banner shown on your first visit, or through your browser settings.

9. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be noted on this page.

12. Contact us

Questions about this policy or your information: info@envieatelier.com or +599 9564 2024.

13. Governing law

This policy is governed by the laws of Curaçao, without prejudice to any mandatory consumer or data protection rights you may have under the laws of your own country of residence.

TERMS OF SERVICE

(including Booking, Payment & Cancellation Policy)

Last updated: September 1, 2026

1. About these terms

These terms govern all bookings, bespoke commissions, alterations, personal styling services, and ready-to-wear purchases made through envieatelier.com or directly with Envie Atelier, operated by Now & Beyond ("we," "us"), based in Curaçao. By booking an appointment or placing an order, you agree to these terms.

2. Visiting the atelier

All visits, and every virtual consultation, are by appointment only. Booking times shown on our site are converted to your local timezone but are always honored according to Curaçao time.

3. Booking fees and deposits

A booking fee (initial deposit) is required to confirm any bespoke commission or alteration appointment.

Initial deposits for bespoke garments and alterations are non-refundable.

  • If you proceed with the commissioned bespoke garment or alteration, your deposit is credited toward the final agreed price — it is not an extra charge on top of your quote, but an advance payment deducted from your total balance.

  • If you cancel or choose not to proceed after your consultation, the deposit is retained by Envie Atelier / Now & Beyond and will not be refunded, as it reserves our time and materials planning.

  • Styling session fees are charged separately and are not credited toward garment purchases unless we agree otherwise in writing.

  • Each appointment includes the first hour. Any additional time beyond the first hour will be billed at $15 per additional hour (or part thereof)

4. Bespoke commission process and timelines

Our bespoke process follows: consultation → measurements and toile → fittings → delivery. Bespoke garments typically take 4–8 weeks to complete. International clients should allow additional time for shipping.

5. Alterations

The same deposit policy applies to alterations: the deposit paid to confirm your alteration appointment is non-refundable, and is credited toward the final agreed alteration price if you proceed. Typical alteration turnaround is 10 business days (approximately 1.5 weeks).

6. Cancellations and rescheduling

Appointments can be rescheduled at any time by contacting us. Your deposit remains non-refundable in all cases, as it secures your reserved time slot on the schedule — rescheduling the appointment date does not entitle you to a refund of the deposit already paid.

7. Ready-to-wear orders

  • Ready-to-wear sales are final, unless an item arrives damaged. To protect against shipping issues, every ready-to-wear item is photographed in pristine condition immediately before it's packed and shipped, giving us a clear record of its condition when it left the atelier. If your item arrives damaged, please contact us as soon as possible with photos so we can resolve it.

  • We ship worldwide. International customers are responsible for any customs duties, import taxes, or fees charged by their own country.

  • Estimated delivery times vary by destination and are provided at checkout.

  • "Ready-to-wear orders are processed within 3 business days before they are shipped. Please allow for this processing time in addition to the estimated delivery time shown at checkout.

8. Personal styling and private sourcing

Personal styling services are billed separately as described at booking. Personal sourcing/procurement requests, submitted through our private inquiry form, are handled individually — availability of any specific item cannot be guaranteed, and any sourcing engagement above [$X] is confirmed via a separate written agreement or invoice before we proceed.

9. Payment

Local payments are processed directly through your own bank. Online payments are processed securely and directly through Stripe. Prices are shown in [your settlement currency], with local-currency estimates shown for convenience. Balances due at fitting or delivery are collected via an invoice link sent directly to you.

10. Intellectual property

Photography, sketches, and design work produced by Envie Atelier remain the property of Now & Beyond unless otherwise agreed in writing.

11. Limitation of liability

To the fullest extent permitted by law, Now & Beyond and Envie Atelier are not liable for indirect, incidental, or consequential damages arising from the use of our services or website. Nothing in these terms limits any liability that cannot be excluded under applicable law.

12. Governing law

These terms are governed by the laws of Curaçao. Any disputes will be handled in the courts of Curaçao, without prejudice to any mandatory consumer protections you may have under the laws of your own country of residence.

13. Contact us

Questions about these terms: info@envieatelier.com or +599 9564 2024.